They piss me off. I don't even have the energy to vent about it fully. Long story short, Luca has no health insurance at this moment. Conveniently for them, its friday, so they don't have to deal with me until Monday.
I am tired of being treated like a number. I am tired of not mattering to some customer service clerk that is reading off a script. I hate it that we have to get angry and speak to a supervisor to get things accomplished.
Wine, Chocolate and in the morning some excellent coffee.